Return Policy

At Cyberpunk style, we are dedicated to providing you with high-quality, custom-made products that reflect the vibrant aesthetics of cyberpunk and steampunk. Our offerings include a variety of items such as cyberpunk watches, steampunk lamps, futuristic jewelry, and more. Due to the personalized nature of our products, we have established a specific return policy to ensure customer satisfaction while maintaining the uniqueness of each item.

Eligibility for Returns:

  • Custom Orders: All products are made-to-order, crafted specifically according to your specifications. This includes items like cyberpunk wrist watches, steampunk jewelry, and futuristic lamps. Due to their personalized nature, we do not accept returns or exchanges unless there is a manufacturing defect or an error in your order.

  • Non-Returnable Items: Certain items cannot be returned due to their nature. These include:

    • Gift Cards
    • Downloadable Software
    • Health and Personal Care Products
    • Intimate or Sanitary Products
    • Dangerous Products or Flammable Gases/Liquids
    • Books with obvious signs of use
    • CDs, DVDs, VHS tapes, software, video games, tapes, or vinyl records that have been opened
    • Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error
    • Any item returned more than 14 days after you received it.

Return Process:

  • Time Frame: You have 14 days from the date you received the product to request a return. This period is calculated from the day you receive the item, not the shipping date. If more than 14 days have passed since you received the item, we cannot offer a refund or exchange.

  • Condition of Item: To be eligible for a return, the item must be unused and in the same condition you received it, along with its original packaging.

  • Proof of Purchase: You must present a receipt or proof of purchase to make a return request.

  • Shipping Costs:

    • If the returned item has a quality issue or if you received the wrong item, we will cover the return shipping costs. However, you will need to initially pay the shipping costs to return the item. Once we receive the returned item, we will refund you for the shipping costs.
    • After we confirm the return, we will send you a replacement item at no additional charge.

Refunds:

  • Approval and Processing: Once we receive and inspect the returned item, we will send you an email to confirm receipt and inform you of our decision regarding your refund request. If approved, the refund will be processed, and the money will be credited back to your original payment account within a few days.

  • Late or Missing Refunds: If you have not received your refund, please check your bank account, contact your credit card company, and your bank. If the issue persists, please contact us at info@cyberpunkstyle.com.

Exchanges:

  • Defective or Damaged Items: We will only replace an item if it is defective or damaged. If you need to exchange it for the same item, please send us an email at info@cyberpunkstyle.com.

Gift Returns:

  • Gifts: If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. If the item was not identified as a gift, or if the gift giver preferred to receive the item first, we will send a refund to the gift giver.

Special Considerations:

  • Sale Items: Only regular-priced items can be refunded. Unfortunately, sale items are not refundable.

  • Order Cancellation: You have one day from the time you placed the order to cancel. After that, you will not be able to cancel your order for logistical reasons.

Shipping:

  • Return Address: To return your product, you should mail it to the address we will provide by email. Depending on the product, this return address may be outside the USA.

  • Tracking and Insurance: If you are shipping an item valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return.

We hope this policy clarifies our return process and ensures a smooth experience for you. If you have any questions or need further assistance, please contact us at info@cyberpunkstyle.com.

Thank you for choosing Cyberpunk style!